The HR & Operations Coordinator plays a key role in supporting the human resources and operational functions of Destination Madison. This position assists with recruitment, employee management, benefits administration, and general office administration that enable a positive employee experience. The ideal candidate is detail‑oriented, collaborative, technologically adept, and demonstrates a strong commitment to confidentiality and accuracy.

About Us

At Destination Madison, we are people with a passion. A passion for the amazing community. A city of inquisitive minds, inclusive spirits with an independent vibe. We share Madison's story far and wide. And we welcome others to experience our energy. In short, we inspire a love for Madison. Destination Madison is dedicated to creating economic impact through tourism. The effects of Madison’s tourism industry benefit residents in Dane County in key areas including jobs, community services and quality of life. Destination Madison promotes Madison to new and repeat visitors, attract events to the community, and strengthen the local hospitality industry through advocacy and partner support. 

 Primary Duties and Responsibilities 

• Coordinate the talent acquisition process, including managing job postings, conducting phone screens, scheduling interviews and representing Destination Madison as primary contact for applicant communication
• Facilitate new hire onboarding process – coordinating schedules, preparing paperwork, delivering orientation content and collaborating with internal departments to deliver an exceptional employee experience
• Serve as the primary administrator for the HRIS/timekeeping system and maintain accurate employee data in compliance with applicable legal and organizational requirements
• Support payroll processing as backup to Accounting as needed
• Assist with benefits administration, including employee enrollment, changes and communication with service providers
• Help maintain a well‑functioning office environment by leading communication with facility vendors, ordering supplies, coordinating org-wide activities, assisting with meeting setup and providing regular support to facilitate office visitors
• Support various employee culture initiatives such as staff recognition, internal committees and employee event coordination
• Complete other duties and projects as assigned

Desired Education and Experience

• Bachelor’s degree in Human Resources or a closely related field and 1-2 years of related work experience, or an equivalent combination of education and experience
• Knowledge of HR practices, employment law, payroll processes, and benefits administration
• Prior experience with HR software, Microsoft Office, and other digital systems

Skills and Abilities Required

• Effective communication skills across a variety of settings, audiences, and channels
• Strong commitment to detail, quality and accuracy with the ability to handle and maintain confidential information
• Excellent organizational and time management skills, with the ability to prioritize commitments and manage multiple deadlines
• Ability to learn through experimentation and willingness to take on challenges of unfamiliar tasks or new assignments
• Brings a continuous improvement mindset and looks for opportunities to optimize processes for effective workflows
• Primarily perform work in our downtown Madison office, with flexibility to adjust schedule based on job duties and on current organizational policies
• Work with frequent interruption and sit for long periods of time. Lift and/or move up to 10 pounds and occasionally move up to 25 pounds
• Evening and weekend work may be required for events and organization functions

 Work Environment & Job Specifications

The work environment and job specifications listed below are representative of those that must be met by an employee, with or without reasonable accommodation, to successfully perform the essential functions of this job.

 Compensation & Benefits

The expected pay range for this position is $23.00 to $25.00 per hour, commensurate with experience. A comprehensive benefits package is offered to all full-time team members. More information is available on our Careers page: www.visitmadison.com/jobs.

Destination Madison is an Equal Opportunity/Affirmative Action Employer